Shipping policy
Shipping Policy – Pet Core
Thank you for shopping with Pet Core. Below you will find important information about how we process and ship orders.
Order Processing
Due to a high volume of orders, all UK orders are currently processed and shipped from our international warehouse in China.
Our team works hard to process and dispatch orders as quickly as possible.
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Orders are typically processed within 1–3 business days.
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Once your order has been shipped, you will receive a shipping confirmation email.
Shipping Timeframes
Because orders are currently fulfilled from our China warehouse, the estimated delivery time for customers in the United Kingdom is:
4–14 business days
Please note that delivery times are estimates and may vary depending on factors such as:
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Customs clearance
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Courier delays
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High seasonal demand
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Unexpected logistics disruptions
Shipping Fees
Shipping costs are calculated at checkout and may vary depending on:
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Your delivery location
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The size and weight of the items in your order
Any applicable shipping charges will be clearly displayed before completing your purchase.
Tracking Information
Once your order has been shipped, you will receive an email containing your tracking number and a tracking link.
Please allow 48–72 hours after dispatch for tracking information to update in the courier’s system.
Delivery Issues
If your order is delayed, missing, or marked as delivered but you have not received it, please contact us as soon as possible so we can investigate the issue and assist you.
For any shipping or delivery-related questions, please contact our support team at: